Limbic Return Policy:
- You may request a return within 7 days from the date of receiving your order.
- Refunds will be processed within 3–5 business days after the returned item is received by the shipping company.
- Orders paid via Tamara will be refunded directly through the Tamara platform.
- Samples from Limbic are non-refundable.
- Perfumes purchased from other platforms (apps or marketplaces) are subject to the return policy of that specific platform.
- Orders placed from outside Saudi Arabia are not eligible for return.
- Cash on Delivery (COD) is a paid service and the shipping fee will be deducted upon return.
- Opened perfume bottles are not eligible for return. Please use the included sample to try the scent first.
- Skincare and body care products (face, hand, body) are non-returnable and non-exchangeable.
🔁 To initiate a return request, please click here.
Exchange Policy at Limbic:
Steps to Exchange an Order:
- Submit a return request via our Returns Portal.
- Ship the item you wish to exchange (shipping cost is not covered by Limbic).
- Once we receive the product, the amount will be refunded to your account.
- You can then place a new order for the product you wish to get.
Exchange Terms:
- Exchange requests must be made within 7 days of receiving the product.
- Limbic will send you a prepaid return shipping label via email within 3 business days.
- International orders (outside Saudi Arabia) are not eligible for return or exchange.
- Opened perfume bottles are not eligible for exchange — please use the included sample to test the fragrance first.
Need Help?
If you have any questions, we’re happy to assist you via our customer service channels:
📧 Email: [email protected]
